[Victorious Hyosung] Our ‘Cheat Key’ for Customer Satisfaction매거진/Webzine(English) 2019.01.25 10:42
High voltage motor standard model development TFT in the Industrial Machinery PU
Team Manager Kim Byoung-kweon
Team Manager Kim Byoung-kweon in charge of the development of a high voltage motor standard model has led quality improvement by putting efforts in aggressive benchmarking and integrating advanced technology.
Keyword 1. Sharp Analysis
LF and LT type electric motors were pointed out that they were less competitive than other companies’ products due to low output and high cost. As they are the main products of Hyosung, Team Manager Kim Byoung-kweon, who is in charge of the development of a high voltage motor standard model, rolled up his sleeves for improvements. Amid sluggish domestic and international economic conditions coupled with increasing competition to reduce production costs, sales continued to decline. In the face of this crisis, he took the initiative to improve quality by making aggressive efforts in benchmarking and integrating advanced technology.
Keyword 2. Active Efforts Boost Outcomes
Above all, profitability improvement is worth noting. When a problem was raised that some high voltage models were heavier than rival companies’ ones, Team Manager Kim Byoung-kweon chose ‘downsizing’ as the key to solve this. As a result, Hyosung was able to present new models that increased average output yet reduced costs. They became smaller, but their functions were greater. As his team is said to be planning to improve the quality of other products and develop more lightweight models starting this year, we look forward to more accomplishments from Team Manager Kim in 2019.
Film Development Team 2 of Hyosung R&DB Labs
Team Manager Kim Kyung-soo
Team Manager Kim Kyung-soo’s achievement is more meaningful as he developed the technology without using any technology license. His splendid achievement earned Hyosung not only an original technology but also patent rights.
Keyword 1. Exploring New Technologies
The world's first technology that utilizes a wet film forming method was developed by Team Manager Kim Kyung-soo. This development led to successful mass production of high-quality low-moisture movement protective film. This product boasts excellent thickness uniformity, coating properties, and outstanding appearance qualities. It is more meaningful because Team Manager Kim Kyung-soo developed this with our own technology without introducing any technology license. His splendid achievement earned Hyosung not only an original technology but also patent rights. Kim says he plans to concentrate on research and development with the aim of improving productivity.
Keyword 2. Prioritizing Customers’ Needs
Team Manager Kim Kyung-soo focused on improving the team’s research capabilities by sharing crisis awareness in the PU and having the belief “We will succeed no matter what.” While leading a TFT project within the PU, he shared the project status with team members through weekly meetings as well as closely cooperate and communicate with other departments. Such initiatives derived from prioritizing customers’ needs. He took charges in all processes up to the client companies’ evaluation, including completing customer verification, through cooperation with material suppliers. Thanks to his sense of responsibility, we were able to achieve customer satisfaction.
Textile Cord Supporting Office in Hyosung Vietnam
General Manager Lee Won-sun
General Manager Lee Won-sun thought outside the box and boldly overhauled the structure of the textile manufacturing building. His active efforts to improve the factory environment have successfully reduced the costs of production and equipment maintenance as well as earned the client’s trust.
Keyword 1. Unconventional Idea
The textile manufacturing building in Hyosung Vietnam had to block outside air and rely on the air handling unit (AHU) due to sweltering heat and frequent rainfall throughout the year. General Manager Lee Won-sun broke the stereotype that such a closed structure is a must and boldly overhauled the building’s structure. The result was a huge success. He has had outside air flow in smoothly by installing ventilation windows and relocating equipment in the building. Thanks to this, the textile manufacturing building transformed into a factory that does not require an AHU, and this became a ‘standard model’ for new buildings.
Keyword 2. Securing Customers’ Trust
General Manager Lee’s unconventional idea that the inflow and circulation of a large amount of outside air instead of blocking it will decrease the indoor temperature has reduced the costs of production and equipment maintenance as well as earned the client’s trust. The well-organized and pleasant factory environment gave good impressions to the customer, thereby being able to build more trust. General Manager Lee Won-sun whose extraordinary idea not only improved the environment of the production site but also earned the client’s trust is the real driving force for Hyosung.